The Best SaaS Negotiation Tactic Is a Credible Threat to Replace Them
Recently I was frustrated with a SaaS vendor. Not “file a support ticket” frustrated. “Start pricing out alternatives” frustrated.
Strategy from the operator's seat
Technology strategy is a series of bets. What to build, what to buy, where to spend, and when to walk away. These are the calls I make running security and engineering at scale, and the thinking behind them. Vendor negotiation is one piece of it, not the whole game.
More in Strategy
- June 2025 – How to Make Vendors Squirm (and Why You Should)
- September 2025 – Buying the Tool Before Building the Process
- March 2026 – Vertical SaaS Is a Trap. Here's What Replaces It.
I write about strategy because I make the calls, not just analyze them. I built rifts.to, HARDMODE, and Innerplatz because I wanted them to exist.
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